Our comprehensive house cleaning services ensure every corner of your home shines. We offer:

·         Carpet Cleaning – Deep cleaning to refresh and sanitize your carpets.

·         Tile Grout & Vinyl Flooring Cleaning – Restore the shine and cleanliness of your tile grout and vinyl floors.

·         Upholstery Care & Restoration – Maintain and revitalize your furniture’s upholstery.

·         Hardwood Sanding & Refinishing – Bring life back to your hardwood floors with professional sanding and refinishing.

·         Floor Installation & Repair Services – Expert installation and repair for all types of flooring.

·         Handyman Services – Reliable repairs and home improvement tasks.

·         Pressure Cleaning & Window Washing – Thorough exterior and window cleaning for a spotless look.

·         Paint & Sheetrock Solutions – Interior painting and drywall solutions for a fresh new look.

·         Floor Polishing – High-quality floor polishing for a glossy, pristine finish.

Excluded services

• Transportation Parking Charges.
• Residential Association Approval and Costs.
• Paying for Tolls.

·         Value Added Tax (VAT) and Government Fees.

Expected Results

• Free Estimate and Consultation
• Verified and Trustworthy Experts
• Timely Execution of Services
• Properly Dressed with a Professional Approach
• Outstanding Service at the Best Price
• Product Load and Unload Services
• Easy to Use Service Delivery

Safety Information

• Ensuring Health Assurance for works.
• Apply hand sanitizer before entering, before starting work, and after the work is done.
• Required Protective Equipment for Movers (Masks, Gloves, Sanitizers, etc.)
• Instruct to clean and disinfect the instruments before starting and after completing the work.
• Ensure proper spacing between individuals to follow social distancing rules.

Pricing & Payment 

Online E-Way Payment System: Utilize our secure online e-way payment system to handle transactions conveniently and safely.

All payments should be processed through the Gen 21 app before work begins. This system ensures that all financial transactions are streamlined and managed efficiently.

Advance payments will be displayed in the Gen 21 app. Please check the confirmation SMS sent to your phone for verification of the payment.

Please note that the price may change after an inspection.

Terms and Conditions for Services

These Terms and Conditions apply to the house cleaning services provided by Gen 21 ("we," "us," or "our") to you, the customer ("Client" or "you"). By using our services, you agree to the following terms and conditions.

1. Service Agreement

By requesting our services, you agree to these Terms and Conditions and the scope of services as outlined in your booking confirmation. Any changes to services must be discussed and agreed upon in writing before work begins.

2. Payment Terms

we may require a deposit before starting the work and progress payments based on milestones. Invoices will detail all charges, and any discrepancies should be reported within 7 days of receipt.

• We accept payments via online e-way payment Methods.

3. Scheduling and Access

Services will be scheduled online at Gen21 app agreed time between the Client and our team. The Client must ensure that the property is accessible to our team and that all necessary areas are free of personal belongings or obstructions. If we are unable to access the property at the scheduled time, additional charges may apply for rescheduling. We are not responsible for any damage caused by improperly secured or hazardous items.

4. Cancellation and Rescheduling

Cancellations or rescheduling requests must be made at online based before the scheduled service. Failure to provide adequate notice may result in a cancellation fee of [Cancellation Fee Amount].

5. Warranties

We cannot provide a warranty on workmanship for a period of date of completion. The warranty covers defects in materials and labor but does not include normal wear and tear, misuse, or accidental damage. Warranty claims must be reported within the warranty period to be eligible for coverage.

6. Service Liability

• While we take great care in performing our services, we are not responsible for pre-existing damage or wear and tear to carpets, flooring, upholstery, walls, or any other surfaces.
• We do not guarantee the complete removal of all stains during Carpet Cleaning, Upholstery Care, or Floor Polishing, as some stains may be permanent.
• For services involving hardwood sanding, refinishing, and floor installation, you acknowledge that minor imperfections may occur due to the nature of the materials.

We are insured, and any damages directly caused by our team during service will be handled in accordance with our insurance policy.

7. Client Responsibilities

• The client must remove personal belongings and fragile items from the service area before we begin work. We are not liable for damage to personal items that are not removed.
• For Floor Installation & Repair, and Handyman Services, the client is responsible for selecting and providing materials unless otherwise agreed upon.

8. Health and Safety

Our team follows all necessary safety protocols during services. If there are any health hazards (e.g., mold, pests) on the premises, you must inform us prior to service. If a safety hazard is detected, we may pause or cancel the service until the issue is resolved.

9. Permits and Regulations

For certain services, permits may be required by local authorities. We will inform the Client if permits are necessary, but it is the Client’s responsibility to ensure that the necessary permits are obtained prior to the start of work. Any delays due to lack of permits may result in additional costs.

10. Use of Third-Party Contractors

In certain circumstances, we may use third-party contractors to fulfill some services (e.g., specialized floor installation or repair). All third-party contractors are vetted, and we ensure their work meets our quality standards.

11. Force Majeure

We are not responsible for delays or inability to complete the work due to circumstances beyond our control, such as extreme weather, pandemics, labor shortages, or government restrictions. In such cases, we will work with the Client to reschedule services as soon as feasible.

12. Termination

Either party may terminate the agreement for any reason by providing written notice. If the Client terminates the agreement after work has begun, the Client will be responsible for payment for services rendered up to the date of termination, as well as any expenses incurred for materials.

13. Changes to Terms

Gen 21 reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services after such changes will constitute acceptance of the revised terms.

We are dedicated to providing exceptional service and making your move as smooth and stress-free as possible. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team at [contact@gen21.com.au].

Thank you for choosing our services. We look forward to serving you