Help Centre

Last update: 20th July, 2023.

Welcome to the GEN21 Help Centre – your go-to resource for all the assistance you need to make the most of our services. Whether you're a first-time user or a seasoned GEN21 enthusiast, our Help Centre is designed to provide you with comprehensive guidance and support.

Getting Started:

  1. Account Setup: Learn how to create and manage your GEN21 account. From profile customization to security settings, we've got you covered.
  2. Navigating the App: Familiarize yourself with the user-friendly GEN21 app. Discover how to effortlessly explore services, find providers, and make bookings with just a few simple taps.

Using GEN21 Services

  1. Booking Services: Step-by-step instructions on how to browse services, select providers, and book appointments. Make the most of our platform to meet your lifestyle needs efficiently.
  2. Managing Bookings: Learn how to view, modify, or cancel your bookings. We understand plans can change, and our platform is designed to adapt to your schedule.
  3. Payment and Invoicing: Understand the payment process, secure transactions, and how to access and manage your invoices. GEN21 ensures a secure and hassle-free financial experience.

Your Account and Security

  1. Account Security: Tips and guidelines to keep your GEN21 account secure. Learn about two-factor authentication and other security features to protect your personal information.
  2. Troubleshooting: Solutions to common issues you might encounter. From app glitches to account access problems, find troubleshooting tips to get back on track quickly.

Support

  1. Customer Support Channels: Explore the various channels available for reaching out to our customer support team. Whether it's a query, feedback, or an issue, we're here to assist you.
  2. FAQs: Check our Frequently Asked Questions section for quick answers to common queries. It's a handy resource for instant information.

Stay Connected

  1. Updates and Announcements: Stay informed about the latest GEN21 features, updates, and announcements. We believe in keeping you in the loop.
  2. Community Forum: Engage with other GEN21 users, share experiences, and find additional tips in our community forum. Join the conversation and be part of the GEN21 community.

For personalized assistance or specific inquiries, you can always reach out to our support team at support@gen21.com.au.

Thank you for choosing GEN21. We're here to make your experience seamless and enjoyable.