Pricing & Payment
Online E-Way Payment System: Utilize our secure online e-way payment system to handle transactions
conveniently and safely.
All payments should be processed through the Gen
21 app before work begins. This system ensures that all financial
transactions are streamlined and managed efficiently.
Advance payments will be displayed in the Gen
21 app. Please check the confirmation SMS sent to your phone for verification
of the payment.
Please note that the price may change after an inspection.
Terms and Conditions for Services
These
Terms and Conditions apply to the lawn care services provided by Gen
21 ("we," "us," or "our") to you, the
customer ("Client" or "you"). By using our services, you
agree to the following terms and conditions.
1.
Service Agreement
By
requesting our services, you agree to these Terms and Conditions and the scope
of services as outlined in your booking confirmation. Any changes to services
must be discussed and agreed upon in writing before work begins.
2.
Payment Terms
we may
require a deposit before starting the work and progress payments based on
milestones. Invoices will detail all charges, and any discrepancies should be
reported within 7 days of receipt.
- We accept payments via online e-way payment Methods.
3.
Scheduling and Access
Services
will be scheduled online at Gen21 app agreed time between the Client and our
team. The Client must ensure that the property is accessible to our team and
that all necessary areas are free of personal belongings or obstructions. If we
are unable to access the property at the scheduled time, additional charges may
apply for rescheduling. We are not responsible for any damage caused by
improperly secured or hazardous items.
4.
Cancellation and Rescheduling
Cancellations
or rescheduling requests must be made at online based before the scheduled service.
Failure to provide adequate notice may result in a cancellation fee of
[Cancellation Fee Amount].
5.
Warranties
We
cannot provide a warranty on workmanship for a period of date of completion.
The warranty covers defects in materials and labor but does not include normal
wear and tear, misuse, or accidental damage. Warranty claims must be reported
within the warranty period to be eligible for coverage.
6. Liability and Damage
Gen21 is not liable for damage
to hidden fixtures or utilities, such as sprinkler systems, cables, or drainage
systems, unless previously disclosed by the customer. We recommend marking
these areas or informing our team beforehand.
We are
insured, and any damages directly caused by our team during service (previously
disclosed) will be handled in accordance with our insurance policy.
7. Client
Responsibilities
- The client must remove personal
belongings and fragile items from the service area before we begin work.
We are not liable for damage to personal items that are not removed.
·
Access
to Property: The
customer is responsible for providing access to the property at the scheduled
service time. If our crew is unable to access the property, we may charge a
service call fee.
·
Pets
and Hazards:
Customers must ensure pets are secured and hazardous items are removed from the
work area to ensure the safety of our crew.
8.Pesticides and Chemicals
In the
event that pesticides or chemicals are applied to the lawn, the customer will
be informed prior to application. It is the customer’s responsibility to keep
people and pets away from treated areas for the recommended time.
9.
Health and Safety
Our
team follows all necessary safety protocols during services. If there are any
health hazards (e.g., mold, pests) on the premises, you must inform us prior to
service. If a safety hazard is detected, we may pause or cancel the service
until the issue is resolved. However, the customer is responsible for keeping
children, pets, and vehicles at a safe distance from work areas.
10.
Permits and Regulations
For
certain services, permits may be required by local authorities. We will inform
the Client if permits are necessary, but it is the Client’s responsibility to
ensure that the necessary permits are obtained prior to the start of work. Any
delays due to lack of permits may result in additional costs.
11.
Use of Third-Party Contractors
In
certain circumstances, we may use third-party contractors to fulfill some
services. All third-party contractors are vetted, and we ensure their work
meets our quality standards.
12.
Force Majeure
We are
not responsible for delays or inability to complete the work due to
circumstances beyond our control, such as extreme weather, pandemics, labor
shortages, or government restrictions. In such cases, we will work with the
Client to reschedule services as soon as feasible.
13.
Termination
Either
party may terminate the agreement for any reason by providing written notice.
If the Client terminates the agreement after work has begun, the Client will be
responsible for payment for services rendered up to the date of termination, as
well as any expenses incurred for materials. Immediate termination may apply in cases of breach of
terms, such as non-payment or safety violations.
Gen 21 reserves the
right to modify these Terms and Conditions at any time. Clients will be
notified of any significant changes, and continued use of our services after
such changes will constitute acceptance of the revised terms.
We are
dedicated to providing exceptional service and making your move as smooth and
stress-free as possible. Should you have any questions or require further
assistance, please do not hesitate to contact our customer service team at [contact@gen21.com.au].
Thank you
for choosing our services. We look forward to serving you
Q: How often should I have my grass trimmed?
A: We recommend trimming your grass every 1 to 2 weeks, depending on the season
and the growth rate of your lawn. Regular trimming keeps your lawn healthy and
prevents weeds from spreading.
Q: What height should my grass be trimmed to?
A: The ideal height varies based on the grass type, but generally, we recommend
maintaining a height of 2.5 to 3.5 inches to promote healthy growth.
Q: What does lawn management include?
A: Our lawn management services include fertilization, weed control, aeration,
over seeding, and soil analysis. We aim to keep your lawn healthy and green
throughout the year.
Q: How do you handle weed control?
A: We use eco-friendly products and effective techniques to eliminate weeds
without harming the surrounding grass and plants.
Q: What’s included in property cleanup?
A: Property cleanup includes debris and leaf removal, clearing overgrown areas,
trimming, and general tidying up of your outdoor spaces. It’s a great service
for seasonal transitions.
Q: How frequently should I schedule a cleanup?
A: It depends on your property’s condition and location, but most clients
benefit from a cleanup once every season or after major storms.
Q: What does garden planning involve?
A: Garden planning includes designing plant layouts, selecting appropriate
plants, flowers, and shrubs, and considering factors like sunlight, soil, and
aesthetic preferences.
Q: Can you work with existing gardens?
A: Absolutely! We can redesign or enhance existing gardens to match your vision
and improve the space’s overall appeal.
Q: When should I consider landscape removal or renovation?
A: If your current landscape looks outdated, overgrown, or no longer meets your
needs, it may be time for removal and renovation. This service rejuvenates your
outdoor space and improves property value.
Q: How long does a landscape renovation take?
A: The timeline varies depending on the scope of the project. Minor renovations
may take a few days, while larger projects could take several weeks.
Q: What does your landscape design and installation service cover?
A: Our service covers the entire process from planning and designing the layout
to selecting plants and materials and executing the installation. We work
closely with you to create your ideal outdoor space.
Q: Can I see a design before installation?
A: Yes, we provide detailed designs and plans before starting any installation
work. We ensure you’re satisfied with the layout and selections before
proceeding.
Q: How often should my trees and shrubs be pruned?
A: It depends on the species, but typically, trees and shrubs should be pruned
at least once a year to encourage healthy growth and prevent diseases.
Q: Do you offer emergency tree services?
A: Yes, we provide emergency services for storm-damaged trees or other urgent
tree-related issues.
Q: What types of pests do you treat?
A: We handle a variety of lawn and garden pests, including grubs, ants,
mosquitoes, ticks, and more. Our pest control treatments are safe for your lawn
and your family.
Q: Are your pest control products pet-friendly?
A: Yes, we prioritize using eco-friendly and pet-safe products. We recommend
keeping pets away from treated areas until fully dry.
Q: Can you design a custom outdoor kitchen?
A: Absolutely! We offer fully customized designs to fit your needs, including
built-in grills, countertops, sinks, storage, and seating areas.
Q: What materials do you use for outdoor kitchens?
A: We use durable, weather-resistant materials such as stainless steel, stone,
and brick to ensure your outdoor kitchen is both functional and long-lasting.
Q: What’s the purpose of a retaining wall?
A: Retaining walls help manage soil erosion, create level areas for planting or
seating, and add visual appeal to sloped landscapes.
Q: What materials do you use for retaining walls?
A: We use a variety of materials, including natural stone, concrete blocks, and
bricks, to match your aesthetic and functional needs.
Q: What types of walkways can you install?
A: We install a range of walkways using materials like pavers, concrete, stone,
and gravel. Our designs complement your landscape and enhance accessibility.
Q: How do you maintain walkways?
A: Regular cleaning and sealing can extend the lifespan of your walkways. We
also offer maintenance services to keep them in good condition.
Q: What materials are best for pool decks?
A: Slip-resistant and heat-reflective materials like stamped concrete, natural
stone, and composite decking are popular choices for pool decks.
Q: Do you offer repairs for existing pool decks?
A: Yes, we provide repairs and renovations for cracked, worn-out, or outdated
pool decks to restore their appearance and safety.
Q: What types of excavation services do you offer?
A: We offer grading, trenching, land clearing, and drainage improvements. Our
team uses specialized equipment to ensure precise and safe excavation work.
Q: How do you handle safety during excavation?
A: Safety is our top priority. We conduct a thorough site inspection and obtain
necessary permits before starting any excavation work.
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